About Us/FAQ

What shipping methods do we use?

**NOTE: SHIPMENTS + ORDERS ARE FINAL FOR ANY ISSUES REACH OUT VIA EMAIL**

• We offer now 3 different shipping methods; Priority shipping being the default for each order. We additionally offer Ground shipping. Our final option is Priority Express which is a 1-2 day delivery after the order is marked as 'shipped'.

Orders are shipped domestically at a flat rate. More details below. using either Ground Advantage, Priority Mail OR Priority Express.

• Ground Advantage: Expect a slightly longer delivery time. We strive to have a maximum 24 hour wait time to provide shipment details.
• Priority Mail; (Claims 1-3 Business days but may take another day or so.) 
• Express shipping is the other option you may choose upon checkout for $40.
• Again expect a tracking # within 24 hrs aside from Sundays! Delivery occurs within 1-2 days AFTER marked shipped (Express). From experience 3 days is NOT uncommon. After 3-4 business days, feel free to reach out to us via : [email protected] or Contact Us   
  
  • We will try to find any missing mail worst case scenario, but once scanned in by the courier it is officially out of our hands. In that case we will gladly try to fix any possible issues going on.
• IF YOUR PACKAGE NEVER ARRIVES JUST SEND US AN EMAIL WITH THE ORDER #
  • This way we can navigate and diagnose what went wrong or if anything is incorrect
• We do NOT ship internationally. Plenty of this is gone over is our TERMS + CONDITIONS / LEGAL page. Please keep this in mind. 

When will my order be shipped?

Our shipping schedule is mentioned above being Monday thru Saturday, any order placed before a certain time EST for that specific day will be listed on the top banner for weekdays and Saturdays regarding cut-off for that specific day EST. 

• A 'after cut-off' Friday order will culminate to being shipped out on Saturday.
• NO shipping on Sundays. All orders placed on Saturdays (depending on the time they have been placed ie: After the cut-off time listed for that date) may not see movement or updates until the following Monday.

What payments do we accept?

• Currently, we only accept payments in the form of Bitcoin (BTC) with our payment system.  After sending your payment, it is not necessary to send a confirmation email. You will receive one within the 24 hr time frame depending on day or time placed. Please ensure you are using the correct wallet address provided to you after placing your order. Cash App (using Bitcoin) is recommended among other things. Do NOT send from an exchange IE: Coinbase, Kraken, etc. it will harder for the payment to go through and recognize.

How do I place my order?

• To place an order, select the product(s), read our legal disclaimer, and go through checkout.
• After filling out your delivery address and selecting shipping and payment method, you'll be directed to a screen where you'll be provided a wallet address. Send the funds from your wallet Electrum, etc. to the wallet address listed / QR code listed on the invoice. Or simply tap/click on the address starting with bc1. The order will then be marked as 'Processing' allowing us to update it with valid tracking.

How do I use crypto? What's the easiest method?

• Cash-App or directly from a wallet is the easiest way to purchase and send BTC. Make sure you scan the QR code provided during check-out or copy the address correctly to send to along with the amount displayed!

What are your hours of operation?

• Shipping times are Monday - Saturday (minus holidays) and if Saturdays are a non-shipment day our banner will notify well beforehand. Hours are also listed everyday
• Customer service email is open 8A.M-5 P.M EST Monday-Friday and a bit on Saturday. Emails on Sundays are not responded to until the following business day/Monday. Please give us up to 24 hours to respond to your inquiry.

How do we contact you?

• You can contact us directly at the Contact Us page or the  [email protected] email

What are our policies/requirements for ordering?

• Please read our Legal Disclaimer which is linked or at the top banner
• Along with many stipulations include that you must be 18 years or older to purchase ANY MATERIAL listed on our website. This is agreed upon checkout along with our cookie policy
• ALL chemicals and products sold here are for research and forensic applications only.
• ALL chemicals and products sold here are not for human or veterinary use.
• ALL Customers are presumed to be QUALIFIED RESEARCHERS requiring proper PPE
• By purchasing through us, you are agreeing to these terms automatically.
• You MUST select an agreement to our Legal Disclaimer upon checkout to be able to get to the payment gateway page.

Why order research chemicals?

What do I do after I made my payment?

• After sending payment for you order; You will get an invoice receipt for your purchase.
• Invoice sent to email is including but not limited to the total cost, research material selected, quantity, and eventually tracking # etc.
• It's extremely important to type in the correct E-Mail when placing an order for communication if needed.

Do I need to put in my real phone number?

• No. You can put a secondary E-Mail address in place of it if you are not comfortable giving out any phone number information.
• Newsletters (can be opted out of in seconds) would be occasionally sent out by [email protected] ONLY including promotions, discounts, and benefits.

I received the incorrect material/did not receive it at all. Do I qualify for a refund or a replacement? 

• Please E-Mail us at [email protected] for problems with your order. ALL SALES ARE FINAL
• Any issues at all, make sure your email includes the email associated with the account / one used in conjunction with your order, or order # along with date. The more information the better to help us expedite your process. These will change over time so please return to our FAQ page every so often!